Solutions Architect

Remote

Full Time

Customer Success

Experienced

Location: United States - Remote
Reports To: Director of OnTrak Business
Compensation: $85,000 - $110,000 USD annually

Who We Are
At UE Systems we believe that every person, regardless of their industry, company size, experience, or budget, should have the tools and support to help their facilities operate more efficiently, reliably, and safely. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use.

Since 1973, we have helped thousands of customers across the world prevent equipment failures, identify energy losses, and return home safe to their families. We are continuing to grow as we build a more disciplined, globally connected operating system to support our customers and our next stage of growth.

About the Role
We are seeking a technically skilled, customer-focused Solutions Architect to support the OnTrak sales and deployment process across an assigned territory.

This role is ideal for an engineer or technical professional who enjoys working directly with customers, translating complex industrial environments into practical condition-monitoring solutions, and bridging the gap between sales and technical delivery.

As the Solutions Architect, you will partner closely with Sales, Product, and Implementation teams to scope, design, and support UE Systems' condition-monitoring solutions, from initial technical discovery through deployment and long-term customer success.

Our People
They Own Their Day: We do not micro-manage. Our team understands the outcome, makes disciplined decisions, and communicates early when priorities, risks, or constraints change.

They Believe in a Team Approach: No one is expected to be a master of everything. We rely on each other, bring different strengths to the table, and build better systems together.

They Always Look Through a Customer Lens: Every process we build should make it easier to serve the customer accurately, reliably, and on time.

Your Impact

Partner with the Sales team as the technical subject-matter expert throughout the sales cycle, supporting discovery, demonstrations, and technical evaluations
Conduct on-site and remote customer visits to observe rotating equipment, review engineering documentation, and develop a Scope of Work for proposed solutions
Design and recommend condition-monitoring solutions, spanning hardware, software, and services, tailored to each customer's assets and operational needs
Develop business cases and proposals that quantify value through avoided downtime, safer inspections, energy savings, and improved reliability
Support proof-of-concept engagements, technical evaluations, and RFP/RFI responses in collaboration with the sales team
Document technical summaries, site-visit reports, and customer information accurately and promptly in the CRM
Provide product training and technical support to customers and internal teams
Collaborate with Delivery teams as well as Product and Engineering teams to relay customer feedback and support continuous improvement of UE Systems' offerings
Represent UE Systems at trade shows and industry events, providing technical expertise and supporting lead capture

Your Experience

Bachelor's degree in Mechanical, Electrical, or related Engineering field, or equivalent relevant experience
3+ years of experience in an industrial, manufacturing, or asset-intensive environment
Strong mechanical/technical aptitude with rotating equipment and common industrial failure modes
Experience conducting technical discovery, site visits, or customer-facing consultations
Excellent written and verbal communication skills
Ability to travel as needed to support customer site visits (up to approximately 50%)

Nice to Have

Experience with condition-monitoring technologies such as vibration analysis, ultrasound, infrared thermography, oil analysis, or motor testing
Ultrasound Level I/II, Vibration Analyst Category I/II, and/or comparable reliability certification
Prior experience in a pre-sales, solutions engineering, or field service capacity
Familiarity with CRM and project management software (Salesforce, HubSpot, or similar)
OSHA 10-Hour or OSHA 30-Hour certification

Why Join Us?
We have the typical benefits you would expect like dental, vision, and health insurance, paid time off and retirement contributions but your main interest should be to join a family as we are in the process of radically transforming our business in a way that will redefine our company and our place in the market, making this one of the most exciting times in UE Systems history. There is more opportunity than ever before for our people as we expand our business to become a world-class purpose-driven, digitally-led ultrasound solution provider and we need your help to achieve this.

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Do you have a bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related engineering field, OR equivalent relevant experience?*

Do you have at least 3 years of experience working in an industrial, manufacturing, or asset-intensive environment?*

Do you have strong mechanical/technical knowledge of rotating equipment and common industrial failure modes?*

Do you have experience conducting technical discovery, site visits, or customer-facing consultations?*

Do you have strong written and verbal communication skills?*

Are you able and willing to travel up to approximately 50% to support customer site visits?*

Do you have experience with condition-monitoring technologies such as vibration analysis, ultrasound, infrared thermography, oil analysis, or motor testing?*

Do you hold an Ultrasound Level I/II, Vibration Analyst Category I/II, or comparable reliability certification?*

Do you have prior experience in a pre-sales, solutions engineering, or field service role?*

Do you have experience using CRM and/or project management software such as Salesforce, HubSpot, or similar platforms?*

Do you currently hold a valid OSHA 10 or 30-Hour certification?*

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